|
What types of cakes do you sell?
Please click on the Menu above to see the varieties of cakes we offer. We can customize any cake according
to your needs. If you see a cake that is not listed on our website please send us the picture we
would be able to mimic that for you.
How much do your cakes cost?
Cake prices vary. Please click on the individual cakes in the "Cakes" menu
for price and other options.
What kind of ingredients do you use in your products?
At Cakes by Rubina, we make all of our cakes to order. That means we’re baking
them when you order them – no frozen products or cake mixes! All our cakes
are lovingly and individually baked from scratch with only the freshest
ingredients including Callebaut Belgian chocolate, Vanilla beans, whole
milk, heavy cream, buttermilk, fresh eggs, butter, cream cheese and cocoa.
This means our cakes not only look beautiful, but they also taste delicious.
Where are you located?
Our business location is 1689 Plymouth Road
Ann Arbor, MI.
How can we choose a cake?
We display our cakes online at our website. In today’s world we feel this is a
better option…just a click away! Also, we try not to use too much paper and
encourage our clients to use our website to view our products. This is a
small step towards going green. You can also email us info@cakesbyrubina.com with details or call us at (734) 730 5090 to place an order. A trained staff
will be available to answer all your question and go over various options available.
You can also visit
our retail store to place an order and explore other items that are ready to go.
Will the cakes that we order be identical to those featured on your website?
Please note that each of our cake designs are hand crafted. Cakes may not
look “exactly” as the ones featured though we try our utmost to bake you one
as closest to the pictures as possible.
Does your cake menu change?
Please keep visiting our website since we add more cakes to our collection
regularly. We strive to give you the best tasting cakes, hence use fresh
seasonal ingredients. Our seasonal cakes may not be available all year long.
How do I place an order?
Since our desserts are made fresh to order only, here are some important
guidelines to consider when making a selection:
To order a cake, first select your choice of cake from the "Cakes" menu.
You can place an order via phone 734 7305090 or via email to info@cakesbyrubina.com
Since we limit the number of cakes we bake each day, please order early.
Please note that your order is secured only when a full payment is received.
How many days in advance should I place my order?
The earlier, the better! If possible, we ask that you give us at least one weeks
notice.
However for a standard small order, we recommend ordering at least 2-3 days
ahead of time to ensure the size and flavor you'd like. For large orders or
custom designs, we require an order to be placed at least 7 to 14 days in advance.
We bake to order and need the time to prepare and bake. However, in some
cases we may be able to accommodate next day orders so call to confirm. The
earlier you call, the better able we are to put your order on our baking and
decorating schedule.
What type of Payment Method you accept?
In addition to cash or check we do accept all major Credit Cards through
Square.
If I live outside of the Ann Arbor delivery area, can I still place an order?
Yes, you can still place an order.
Do you deliver?
We specialize in personalized gourmet
cakes made to order and delivered to your friends and family in Ann Arbor &
the surrounding areas. Please
click for more details.
What is your cancellation policy?
For our signature cake orders or small cakes order of $70 or less:
• 48 hours notice before the scheduled delivery/pick up day for a full refund.
• 24 hours notice before the scheduled delivery/pick up day for a 50% refund.
• No refund if cancellation is made a day before the scheduled delivery/pick up day.
For Large and Custom Cakes:
• 14 days notice before the scheduled delivery/pick up day for a full refund.
• 7 days notice before the scheduled delivery/pick up day for a 50% refund.
• No refund if cancellation is made within 7 days before the scheduled delivery/pick up day.
For Rush Orders (last minute orders): There is no cancellation or refund.
For Wedding Orders: Please refer to WEDDING CAKES section of
Terms And Conditions.
PLease Note: Any cancellation notice received on Sunday or Monday will be treated as received on the following
Tuesday as the store is closed on Sundays and Mondays.
Orders that are not picked up will not be refunded. Cake By Rubina will not be responsible for any
cakes that are not picked up on time. We will make every attempt to contact the client in the event
of a missed pickup date.
Do you make cupcakes?
Yes, we offer a great variety of our signature and custom cupcakes. Click on
cupcake menu for further details.
Do you do corporate logo cakes?
We do have the capability of printing corporate logos or images onto cakes
and cupcakes. Displaying your corporate logo on one of our creative cake
designs is a great way to brand your company. Please contact us for more
information.
Do you offer Vegan cakes & Eggless cakes?
Yes, we not only offer vegan cakes but also for semi-vegetarians and
vegetarians.
Do you offer custom cakes?
Yes. We can design a cake for any occasion. For further information check
our custom cake menu.
What are my icing choices?
Our main icing is buttercream and ganache, however depending on the type of
cake many other options are available. Please call us at 734 7305090. We
also offer fondant.
What is buttercream?
Buttercream is a mixture of butter, sugar and eggs used to fill and frost
cakes. We make our buttercream "Swiss meringue" style, which is light and
fluffy in texture (never grainy or too sugary). Since we use real butter the
best way to enjoy our buttercream is at room temperature hence the
cake needs to be removed from the refrigerator at least an hour before
serving to soften the buttercream.
What is ganache??
Ganache is a rich, thick chocolate filling made from melted dark chocolate
and cream.
What is fondant?
Fondant is like sugar play dough. We knead it, roll it out in sheets and lay
it over the cake. Fondant offers a range of design options for more formal
cakes. Most of the cakes you see featured in wedding magazines are covered
in fondant. It gives a smooth flawless matte finish, and can be draped,
painted on and tinted among other things.
Should I keep my cake refrigerated?
Yes, we recommend you keep all your cakes with perishable frostings and
fillings refrigerated if they will not be served within a few hours of
purchase. Remove cakes from the refrigerator at least an hour prior to
serving to bring it back to room temperature.
However, try to avoid refrigerating cakes that are without perishable
frostings and fillings because it dries a cake. You can keep them at room
temperature to maintain freshness and moisture. Make sure you wrap them with
plastic wrap and/or foil.
Food Allergens & Sensitivities/I am allergic to nuts, can I consume your
products?
We do not encourage the consumption of our products if you are allergic to
nuts or nut oils. Our equipment may have come in contact with these
ingredients during the baking process. While we will do our best to
accommodate our customers’ special requests, we cannot guarantee with 100%
confidence that the product will be nut free.
If you have a question that is not answered above, please contact us at 734
7305090 or via email to info@cakesbyrubina.com.
|
|
